At poca.uno, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help!

Returns You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase or order confirmation is required for all returns.

Refunds Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

Exchanges If you receive a damaged or defective item, we’ll gladly replace it at no additional cost. Contact our customer service team to arrange an exchange.

Non-Returnable Items Certain items, such as perishable goods, personalized products, or sale items, are non-returnable. Please check the product description for return eligibility before making your purchase.

For further assistance, feel free to reach out to our support team at [insert contact email], and we’ll be happy to assist you!